The Neighborhood Hotel's Director of Ops on the Aparthotel Tech Playbook
What if you could combine the reliability of a hotel with the unique charm of an Airbnb? In this episode, Matt Shanley, Director of Revenue and Operations at The Neighborhood Hotel, reveals how technology is reshaping the hospitality landscape.
Key Takeaways:
- Discover how The Neighborhood Hotel merges the best aspects of traditional hotels and Airbnb experiences to create a unique guest offering.
- Learn about the critical role of technology in streamlining operations, from property management systems to revenue management tools.
- Explore the importance of guest communication and automation in enhancing the customer experience, ensuring seamless check-ins and personalized interactions.
