⬇️ I have a quick question before we dive in (hit reply and answer 1 of the questions below …I personally read every single message from our readers):

  1. How did this newsletter add value for you in 2025?

  2. What would you like us to do better in 2026?

  3. What’s the #1 thing you want to accomplish professionally in 2026?

TOGETHER WITH ACTABL

Can better labor efficiency actually boost profits—even when wages rise?


In 2025, top-performing hotels proved the answer is yes. The new 2025 Labor Costs and Trends Report from HotelData.com by Actabl breaks down how 5,000+ hotels beat profit expectations by optimizing labor - not cutting it.

📉 When revenue growth slipped, operators shifted fast. They didn’t slash headcount. They refined forecasting, redesigned workflows, and sharpened every labor decision. The result? More productivity, controlled costs, and stronger margins—despite rising wages.

What you'll learn:

  • How top hotels trimmed hours per occupied room without hurting service

  • Why real-time labor alignment outperformed headcount cuts

  • Which hotel segments saw the biggest efficiency gains

  • What labor trends in 2025 signal for 2026 strategy

So if you're planning labor strategy for 2026, this report is your blueprint for profitable efficiency—no matter what the market throws your way.

LISTEN WHILE YOU TRAVEL HOME

5 Podcast Episodes to Recap the State of Hotel Tech in 2025

What happens when the Chief Commercial Officer of the world’s largest hotel franchisor rethinks the entire guest-to-tech relationship? In this episode, Wyndham CCO Scott Strickland reveals how a single global tech stack, empathetic AI, and vendor co-development are quietly reshaping hotel operations at a scale few brands on earth can match. 👉 Spotify | Apple | Youtube

Is your hotel technology stuck in the past? In this episode, Matthijs Welle, founder and CEO of Mews, reveals how innovative property management systems can revolutionize the guest experience and streamline operations. 👉 Spotify | Apple | Youtube

Can rethinking something as fundamental as market segmentation unlock new performance gains in hotels? Joe Pettigrew, Group Chief Commercial Officer at L+R Hotels—one of the world’s largest privately held hotel investment and operating groups—thinks so. 👉 Spotify | Apple | Youtube

Did you know 30–40% of guest calls to hotels go unanswered? In this episode, Harman Singh Narula, CEO and co-founder of Canary Technologies, shares how his team is tackling this operational gap while redefining the entire digital guest journey—backed by $80M in funding and multiple HotelTechAwards wins. 👉 Spotify | Apple | Youtube

How can technology enhance the human touch in hospitality without losing the essence of personal connection? In this episode, Scot Hopps, Senior Vice President of Operations at Lark Hotels, reveals the delicate balance between leveraging technology and maintaining genuine guest interactions. 👉 Spotify | Apple | Youtube

 

TOOLS & TACTICS

⚒️ Hotel Tech Tools You’ve Gotta Try

Actabl: Turn powerful BI data into actionable insights that maximize profits.

Cloudbeds: All-in-one hotel management software at the speed of AI.

Gourmet Marketing: Optimize hotel budgets and forecasts with precise, data-driven insights.

Mews: A smarter PMS that cuts daily work across check-ins, payments, and rooms.

Canary Technologies: Powerful but simple AI powered digital guest journey platform.

Plusgrade: Unlock new revenue by automating targeted guest upgrade offers.

Hireology: Find and hire reliable staff faster to fill key hotel roles.

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Thanks for reading! If you have any questions you can contact [email protected]

Disclosure: Some things in this newsletter may be a sponsored post or CITYKEY LLC (D.B.A “Hotel Tech Report”) may be getting a small commission if you sign up / fill out their form or CITYKEY LLC might own a percent of the business. In particular, but not always, those sponsored or commissioned or owned posts might have an * in the subject headline. Read our privacy policy here.